Billing

• Transportation may be billed in advance by cash, or to the customer's credit card. Credit cards are required to reserve transportation. Personal checks are not accepted. Corporate accounts are billed according to the terms of your agreement. Avant-Garde Global Transportation accepts the following cards:
  • American Express
  • Discover Card
  • MasterCard
  • Visa

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• A service fee that is calculated on the base fare, stop time, wait time, and any holiday surcharges may be added and itemized on the customer's bill.

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• Additional charges may be billed, when applicable, including (but not limited to):
  • Administration Fee
  • Parking & Tolls
  • Airport and Regulatory Fees
  • Overtime/Wait time
  • Damages / Repairs/ Clean-up
  • Fuel Surcharge
  • Cell Phone

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• Certain trips may require deposits, pre-payments or additional fees for meals and/or overnight accommodations for the driver.
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• Applicable taxes and surcharges will be charged as required.
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• All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made and rental agreements are sent by e-mail.
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• All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
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• Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.
• Sedan Rates
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  • Avant-Garde has standardized point-to-point rates that provide flat rate pricing for travel to and from most major cities and airports.

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  • Sedan rates for travel between locations in which a point-to-point rate has not been established will be billed at the prevailing Avant-Garde hourly rate. Customers may be billed from the time the vehicle leaves the facility until the time it returns to the facility.

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  • Fractions of an hour may be rounded to next half-hour or hour.Wait Time / Stop Time / Travel Time
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    • For all point-to-point reservations, wait time will be charged at $7.00 per five (5) minute increment once the grace period has elapsed. Grace period is defined as five (5) minutes beyond the scheduled pick up time.

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    • Avant-Garde is able to monitor commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline (unless instructed by passenger). International arrivals exception: We allow a 45 minute grace period from the time the plane lands to gather your luggage, clear customs, and meet your chauffeur. Thereafter, wait time shall be charged at $7.00 per five (5) minute increments until you have
      made contact with your chauffeur.

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    • Avant-Garde will monitor private flights as practical through the fixed base operator (FBO) or by phone if available. Wait time will be charged for delays exceeding (5) minutes past the scheduled pickup time.

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    • Should Avant Garde be unable to track the location of an incoming flight through all established options (i.e., Flight Tracker, specific airline website, direct voice communication with an airline employee), Avant Garde will dispatch a driver to the terminal pick up location per the flight time indicated on the original reservation. Additional driver wait time due to flight delays may result in additional fees to client at the prevailing hourly
      rate.

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    • Avant-Garde does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 5 minutes.

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    • Passenger requested stops on or off route during a point-to-point reservation will be charged at $7.00 per five (5) minute increment, or may be charged a flat $15.00 additional stop fee.

    Cancellations, No Show, and Early Drop Fees:
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    • Cancellation of sedans within four (4) hours of scheduled pick-up or a drop time earlier than contracted shall result in a full charge equal to the base fare price of the trip plus the 20% service fee.

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    • ‘No show’ fees will be charged when the passenger fail s to arrive at the designated location as follows:
      • Sedan/SUV Airport transfers may be billed up to 100% of total bill.
      • Chartered or hourly vehicles may be billed up to 100% of total bill.
    • To avoid a 'no show' fee call 1-888-480-5466 if you cannot locate your driver or vehicle.
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    • Cancellations of chartered/hourly vehicles within 1 week of service date may be billed up to 50% of total bill.
    • Cancellations of chartered/hourly vehicles within 48 hours of service date may be billed up to 100% of total bill.
    • Confirmation e-mails may contain amended cancellation policies specific to your rental agreement.

    Holidays

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  • A 25% U.S. holiday staffing surcharge, based on the fare, stop and waiting time, may be charged to all trips occurring on:
    • New Year's Day
    • Memorial Day
    • Fourth of July
    • Labor Day
    • Thanksgiving Day
    • Christmas Day

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  • Holiday surcharges may also apply to additional holidays in locations outside of the United States.
  • Events / Large Conference or Group Services
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    • All Event Services vehicle types will be billed at the prevailing Avant-Garde rate.

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    • For certain out of county events, customers may be billed from the time personnel and/or vehicles leave the facility until the time it returns (garage-to-garage).

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    • All reservations that are billed on an hourly basis may be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.

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    • All large event programs require a non-refundable 50% deposit due 2 weeks prior to service. Remaining balances are due 1 week PRIOR to commencement of
      service by credit card or company check.

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    • Cancellations within 2 weeks of service date forfeit deposit or 50%.

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    • Cancellations within 48 hours may be billed up to 100% of total bill.

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    • Additional charges may be billed upon completion of trip (see “Billing” section).

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    • Fractions of an hour are rounded to next hour.

    Direct Billing Accounts
    Authorized Direct Bill accounts are subject to immediate payment upon receipt of invoice. Unpaid balances outstanding (15) days after original billing date are subject to late payment fees of 1.5% (annual rate of 18%), or maximum charges allowable by law. Further, all costs of collection required, including attorney fees, will be added to the account. A credit card is required to guarantee all Direct Bill accounts. This card may be
    charged on the 16th day of non-payment for any invoice. It is agreed, in the event of questions related to your unpaid account, that it is your responsibility to contact Avant Garde Global Transportation’s Receivables department to clarify any and all questions concerning your balance. It is also agreed that all other undisputed charges will be paid according to the terms described here, while Avant Garde Global Transportation remains in the process of resolving your question. Your signature authorizes Avant Garde Global Transportation, LLC, to verify information on your application and signifies your agreement to all terms and conditions related to our Direct Billing policy.

    Other
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    • Avant-Garde shall not be financially liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.

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    • Avant-Garde assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.

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    • Providing credit card and e-mail address verbally, by phone or in-person constitutes agreement with these terms and specific terms outlined on your
      rental agreement and e-mail confirmation.

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    • Local and nationwide reservations may be sub-contracted to affiliates.

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    • Vehicle types may be substituted and cannot be guaranteed.